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Email Alerts are not received...

In one of application, Email alerts are sent using SQL sp_send_dbmail stored procedure. Email alerts were working properly, but suddenly noticed email alerts are not received.

To troubleshoot the issue, first I checked the msdb.dbo.sysmail_event_log table using the below query.

SELECT log_id, event_type, log_date, description, process_id, mailitem_id, account_id, last_mod_date, last_mod_user
FROM
msdb.dbo.sysmail_event_log 
ORDER BY
log_date DESC

If there is any error, you should see records with the event_type value as error.
In my case there are records with event_type value as error, and the description value for those records is same as below

The mail could not be sent to the recipients because of the mail server failure. (Sending Mail using Account 3 (2018-02-01T10:41:27). Exception Message: Cannot send mails to mail server. (The SMTP server requires a secure connection or the client was not authenticated. The server response was: Authentication required).  )

As per the error descript…

The URL is not available, does not reference a SharePoint site, or you do not have permission to connect...

When I tried to connect to a SharePoint URL in dashboard designer options, it prompt a message saying "The URL is not available, does not reference a SharePoint site, or you do not have permission to connect"




When I checked the Event Log under Administrative Tools -> Event Viewer -> Windows Logs -> Application, message says that
"Cannot open database "WSS_Content_
GuidOrGivenName" requested by the login. The login failed.
Login failed for user 'domain\username'."

The reason is
that the the Service Account under which the PerformancePoint Service runs, does not have permissions for the SQL Server Content database of the SharePoint Web Application.

To fix this issue , add the domain user which uses to run PerformancePoint services as the database owner of the Content database of the web application (
WSS_Content_GuidOrGivenName).

After that you will not get that message...

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