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Email Alerts are not received...

In one of application, Email alerts are sent using SQL sp_send_dbmail stored procedure. Email alerts were working properly, but suddenly noticed email alerts are not received.

To troubleshoot the issue, first I checked the msdb.dbo.sysmail_event_log table using the below query.

SELECT log_id, event_type, log_date, description, process_id, mailitem_id, account_id, last_mod_date, last_mod_user
FROM
msdb.dbo.sysmail_event_log 
ORDER BY
log_date DESC

If there is any error, you should see records with the event_type value as error.
In my case there are records with event_type value as error, and the description value for those records is same as below

The mail could not be sent to the recipients because of the mail server failure. (Sending Mail using Account 3 (2018-02-01T10:41:27). Exception Message: Cannot send mails to mail server. (The SMTP server requires a secure connection or the client was not authenticated. The server response was: Authentication required).  )

As per the error descript…

Use of UrlRoot property in SQL Report Server Config file...

In SQL Report Subscription, you may want to send the report with the link and you can do it by selecting Include Link value. But some times you will get the link include the computer name and not the domain name. Due to that the given is not working if you try to it from outside.


This happens since you have not set the value for the UrlRoot property in the rsreportserver.config file.
To fix it, open the rsreportserver.config file in a text editor and find the UrlRoot property.
Set the value for it as the report server URL with the domain name as below.
https://server.domain.com/Reports

That is it and you will get the link with the given domain name.

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