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Email Alerts are not received...

In one of application, Email alerts are sent using SQL sp_send_dbmail stored procedure. Email alerts were working properly, but suddenly noticed email alerts are not received.

To troubleshoot the issue, first I checked the msdb.dbo.sysmail_event_log table using the below query.

SELECT log_id, event_type, log_date, description, process_id, mailitem_id, account_id, last_mod_date, last_mod_user
log_date DESC

If there is any error, you should see records with the event_type value as error.
In my case there are records with event_type value as error, and the description value for those records is same as below

The mail could not be sent to the recipients because of the mail server failure. (Sending Mail using Account 3 (2018-02-01T10:41:27). Exception Message: Cannot send mails to mail server. (The SMTP server requires a secure connection or the client was not authenticated. The server response was: Authentication required).  )

As per the error descript…

Integrate SQL Server Reports with MS CRM

To integrate SQL Server Reports with MS CRM, select "Reports" under MS CRM "Workplace" as shown below.

Then click on "New" to add a new report as shown in below figure.

After that click on "Browse" button which is shown in below figure, and select the report to be added. Enter the details of the report like Name, Description,etc.

Finally click the Save button to save the report. After that the added report is displayed under Reports in MS CRM Workplace.